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Lumina Peptides

Refund & Returns Policy

Effective September 1, 2026 · Lumina Peptides

This policy is the same everywhere we state it: here, in our Terms of Service, and in your order confirmation email.

30-day return window

You may return any product within 30 days of delivery for a full refund or exchange, provided the vial is unopened, with the tamper seal intact and the label undamaged. Opened, reconstituted or damaged vials cannot be returned or refunded except under the damage and error terms below.

How to return

  1. Request a return authorization from your account (Orders › Request return) or by email. Returns without an authorization number cannot be processed.
  2. Ship the item back within 10 days of authorization. We provide a prepaid UPS label; its cost ($9.95) is deducted from the refund unless the return is our error.
  3. We inspect the vial within 2 business days of receipt and issue the refund to the original payment method. Card refunds appear in 3–7 business days depending on your bank.

Our errors

Wrong item, wrong strength, missing item or a product damaged in transit: contact us within 72 hours of delivery with your order number and photos. We send the correct product at no cost, or refund it, your choice. No return of the affected item is required unless we ask for it.

Cancellations

Orders can be cancelled for a full refund until dispatch (5:00 PM ET on the day of the order). After dispatch, the 30-day return window applies.

Non-returnable

Reconstitution supplies (bacteriostatic water, syringes) once opened; any product not purchased directly from luminapeptideslab.com.

Exchanges

Exchanges follow the same rules as returns. If the replacement costs more, you pay the difference; if less, we refund it.

Refund method and timing

Refunds go to the original card only. We do not issue refunds to a different card, by check, or by transfer. Store credit is offered as an option, never imposed.

Before opening a dispute

If anything about your order is wrong, contact us first: support@luminapeptideslab.com. We answer within one business day and resolve legitimate issues with a reship or refund. Every order carries the research-use acknowledgment you accepted at checkout, your delivery tracking and signature data, and this policy. A chargeback filed on a correctly delivered order, without first contacting us, is treated as a payment dispute under our Terms of Service and results in suspension of the account until it is resolved.